Refund policy
How long do I have to request a return or exchange?
You may request a return or exchange within 14 days from the date you receive your order.
How do I request a return or exchange?
To initiate a return, you must arrange the shipment with a courier of your choice, including the items to be returned along with the completed return form.
Where should I send the return/exchange?
Please ship your return to the following address:
Via Felice Caronni 9, 00119 Rome – Marco Polignano
When will I receive my refund?
Once we receive your return at our warehouse, your refund will be processed within 14 business days at the latest.
Where will I receive my refund?
You will receive your refund via the original payment method used for the purchase, or alternatively, you may request a Store Credit Voucher to use on our website.
Refund processing times may vary depending on your bank.
Are shipping costs included in the refund?
We will refund only the cost of the product. Shipping expenses are the responsibility of the customer.
Please note: Items must be returned in their original condition, including packaging and/or tags. Returns that do not meet these requirements will be rejected, and no refund will be issued.
Here is the link to our Return Policy and Return Form: